Wie bezahle ich meine Reservierung?

Die Bezahlung findet immer in zwei Raten statt: Die Anzahlung ist zum Zeitpunkt der Reservierung fällig.
Die Anzahlung wird online mit Kredietkarte, Paypal oder SofortUuberweisung gemacht.

Den Restbetrag von entrichten Sie nach der Ankunft in der von Ihnen reservierten Unterkunft. Wenn Sie den Rest im Voraus zahlen möchten, nehmen Sie bitte Kontakt auf mit Citymundo.


Wann muss ich für meine Reservierung bezahlen?

Sie machen Sie eine Anzahlung wenn Sie die reservieren, der Rest zahlen Sie zu Beginn Ihres Aufenthaltes bei der Ankunft.

What do I pay for my reservation?

The total amount consists of three parts:

a – night price x the number of nights
b – service charge of 11-15%
c – € 24 reservation costs

The price per night will depend on:

a– the number of persons:
The price for two persons is the same as for one.
For three persons the price per night will be higher but you will pay less per person than would be the case for two.
For four persons the price per night will be even higher but you will pay less per person than you would have done with three.

b– the location of the accommodation and the level of comfort.

c– the length of the period reserved: 
For longer reservations the price will be lower.

What are service charges?

The service charge covers the costs of maintaining the site and the service we provide.

The costs are lower when your reservation is longer.
The service charge is based on the night rate, and vary between 11-15% of the overnight price, depending on the duration of the reservation.
The service charge include VAT and exchange rates. The service charge will be added to the overnight price.

What are reservation costs?

The reservation costs are € 24.00 per reservation.
These are the costs which are charged for payment processing and administration.
The reservation costs are charged once per reservation.

Do I pay separately for cleaning and tourist tax?

These costs are included in the total and will not be charged separately.

Are there any costs coming on top of the total price of my reservation?

No, there are no costs coming on top of the total amount. It includes taxes such as VAT and tourist taxes, and includes energy (electricity and gas) and cleaning fee.
Also sheets and towels are included in the price.

What are the payment options?

The payment options for payment are Visa, Mastercard and Amex, Paypal, and bank.
The payment options per bank that our platform provides will depend on the country in which you live. From Germany for example you may choose  Sofortüberweisung, and from the Netherlands Ideal.

The payment due upon arrival is always made in cash. Sometimes you can transfer it beforehand to the host by bank.
If you would like to do that, contact first CityMundo to see if it is possible in your case.

How much time do I have to pay for my reservation?

You have 36 hours to pay your reservation. If you don’t pay and fail to respond to the reminder by e-mail the reservation will lapse.

How can I pay if I have no credit card?

You can pay the down payment with Paypal or by bank transfer.

Do I have to pay a deposit?

In some accommodations you pay a deposit, Which can vary from € 100 to € 300. Deposit is not included in the total amount of your reservation. If a security deposit is applied you will find information about it on your reservation confirmation. The deposit must be made on arrival and has to be paid to the host, along with the remaining amount. On the day of departure you will receive your deposit back if nothing exceptional occurred.

Is it safe to pay on the CityMundo website?

Yes it is. The banks and the credit card companies have, in order to make this possible, developed a special, secure internet domain. You will recognize this domain by the safety lock at the bottom right hand side of your screen and because of the internet address. You will see on the address bar ‘https’ instead of ‘http’. When you see ‘https’ and a lock, you can be sure that the internet page is secured. Only you and the bank can see your personal details.

Was bezahle ich für ein mitreisendes Kind?

Kinder bis einschliesslich 2 Jahre: gratis
Kinder von 3 und 4 Jahren bezahlen 20 Euro pro Nacht.
In Begleitung von nur einem Erwachsenen wohnt das erste Kind gratis.
Für Kinder älter als 4 Jahre gilt keine Ermäßigung.